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Improving Customer Compatibility with Operational Transparency

Journal Article

Commonwealth Bank of Australia: Unbanklike Experimentation

Journal Article

Customer Rewards and Carbon Offsets

Journal Article

Airline Customers and Carbon Offsets

Journal Article

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

Journal Article

Consumer Demand for the Fair Trade Label: Evidence from a Multi-Store Field Experiment

Journal Article

Doing Good, Actually: Customer Support for Charitable and Sustainability Programs

Journal Article

Buying Green? Field Experimental Tests of Consumer Support for Environmentalism

Journal Article

"Repayment-by-Purchase" Increases Consumer Debt Repayment

Working Paper

This article tests the effect of a novel credit card payment format—repayment-by-purchase—on consumers’ payments toward credit card debt. In contrast to typical balance repayment, where consumers make repayments relative to a total amount owed, repayment...

The Hidden Costs of Flexible Labor Models: How Working Multiple Jobs Affects Employees

Working Paper

Disclosing the Costs of Co-holding Liquid Assets and High-interest Debt has Limited Impact on Behavior

Working Paper

Keeping Cash and Revolving Debt: How Consumers’ Preference for Spending on Debit versus Credit Influences Their Decision to Co-Hold

Working Paper